Leisure Villas acts as a letting agent for the owners of the property. When confirming a reservation by returning the booking form the lead passenger confirms acceptance of the following term and conditions:
Booking
To confirm the booking a non-refundable deposit of 30% of the total amount is required. The remaining balance should be paid 8 weeks prior to arrival. If the booking is made within 8 weeks of the departure date, the full payment is required on booking. If payment terms are not observed the booking may be cancelled and our cancellation terms imposed.
The lead passenger who signs the booking form becomes responsible for all matters concerning the booking. He or she must be a member of the party occupying the property and must be over 18 years old.
Arrival and Departure
Access to accommodation is made from 4pm on arrival day and clients are required to leave the accommodation by 10am on the day of departure. Please advise us of your flight details and estimated time of arrival. Details of the key collection will be sent to you nearer to the arrival day.
House Deposit / Damage Deposit
All the bookings are subject to a deposit in respect of use of the telephone, additional specialist cleaning or damage to high value furniture and equipment. The deposit, subject to the events listed in this clause shall be refundable and repaid to you within 14 days of the date of your departure from the accommodation. Your liability for the property extends beyond the "House Deposit" taken for your accommodation. Any damage caused to the property must be reported to the local house manager immediately and any damage cost will be deducted from your house deposit.
Clients will be informed of the deposit amount at the time of the booking and this should be paid with the balance.
Cancellations
For cancellations made more than 70 days prior to departure only the deposit will be retained by the Company.
Between 56 - 69 days prior to departure 50% of your holiday cost.
Between 48 - 55 days prior to your departure 75% of your holiday cost.
Between 15 - 47 days prior to departure 95% of your holiday cost.
Between 0 - 14 days prior to departure 100% of your holiday cost is forfeited.
Accommodation
The accommodation can only be occupied by the persons listed on the booking form.
If additional people are found the supplier may require all occupants to leave and no refund shall be due in these circumstances.
Normal occupancy is two persons per bedroom and all villas have a maximum occupancy.
Services included
The price for the accommodation includes electricity, water, gas and maid service unless otherwise stated. Maid service is provided between one to five days a week, except on weekends and public holidays. Towels and bed linen are changed at least once per week.
Prices
The prices shown are correct at the time of reservation and will not be altered after confirmation of the booking.
Additional facilities & Services
We can provide extra facilities such as rollaway beds, high chairs, cots and other equipment and services according to availability. Requests must be made on the booking form at the time of the confirmation.
Facilities such as air conditioning, heating and pool heating (when available at the property) will be charged as an additional cost and must be requested whenever possible at the time of the booking. The charge may vary according to the property.
Car hire service can also be provided. Please ask for more information.
Changeover
Normal changeover days are on Saturdays and Thursdays. Other days may be considered in particular outside of peak and high seasons.
Complaints
In the event of a complaint please contact Leisure Villas office or the representative as soon as possible during your stay and all efforts will be made to solve the problem as quickly as possible. After your departure, if you wish to submit a complaint, you have 21 days.
Alterations or cancellations by Leisure Villas
In the unlikely event that the booked accommodation is no longer available Leisure Villas will use their best efforts to find suitable alternative accommodation. If this is not acceptable a full refund will be made but there shall be no further liability.
Responsibility
Leisure Villas will not accept any responsibility in respect of death, injury or illness of any person staying in our booked accommodation.
Leisure Villas is also unable to accept any responsibility of your holiday affected by events outside of our control.
Travel insurance normally provides cover in respect of these eventualities. We strongly recommend our clients to obtain travel insurance before travelling abroad.
Our Commitment to You
We plan our holiday portfolio months in advance and occasionally properties are withdrawn by owners or other circumstances make them unavailable/unsuitable for rental. Fortunately this is a very rare occurrence but we will advise you as soon as possible and always endeavour to offer an alternative property of an equal or higher standard if we are forced to make changes to your holiday plans due to circumstances outside our control.
Building Work
Disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavour to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all monies paid for your villa/apartment. Leisure Villas has no control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability, however, you should contact us and we will endeavour to find you alternative accommodation.
